Terms and Conditions

By using our website or Services, you confirm that you have read, understood, and agree to comply with these Terms. If you are using the Services on behalf of a company or organization, you confirm that you have the authority to bind that company or organization. Any users, employees, contractors, or end users you authorize to use the Services will also comply with these Terms.

We may update these Terms from time to time. The updated version will be published on our website and will become effective from the date of publication unless stated otherwise.

LTS is a Saudi technology company providing IoT, smart infrastructure, connectivity, monitoring, automation, and digital transformation solutions. Our Services may include, but are not limited to: IoT platforms and dashboards, device and sensor monitoring, smart buildings solutions, smart agriculture solutions, industrial IoT solutions, asset tracking and fleet management, connectivity and gateway solutions, data visualization, alerts and reports, and managed services, support, and implementation.

You agree to use our website and Services only for lawful and legitimate purposes. You must not: use the Services in violation of any applicable law or regulation; attempt to gain unauthorized access to our systems, platforms, networks, or customer data; interfere with the security, performance, or availability of the Services; upload, transmit, or store harmful code, malware, viruses, or malicious content; use the Services for fraudulent, deceptive, illegal, or harmful activities; reverse engineer, copy, modify, or create derivative works from our platforms or software; resell, sublicense, or distribute the Services without our written approval; use the Services to compete with LTS or replicate our products; or send spam or unsolicited messages through the Services.

Some Services may require registration or account access. You are responsible for providing accurate and complete account information, maintaining the confidentiality of usernames, passwords, and access credentials, and all activities that occur under your account. You must notify us immediately of any unauthorized access or suspected security breach. We may suspend or restrict access if we believe that your account has been compromised or used in violation of these Terms.

Where you use our Services to collect, monitor, process, or analyze data through IoT devices, sensors, gateways, cameras, meters, or connected systems, you are responsible for ensuring that you have the legal right to collect and process such data, end users or affected individuals are properly informed where required, any required consent or legal basis has been obtained, and your use of the Services complies with applicable laws and internal policies. LTS is not responsible for unlawful data collection, improper deployment of devices, or misuse of the Services by the customer or its end users.

Our Services may process data generated from IoT devices, including sensor readings, device status, alerts and notifications, environmental data, location or site data, equipment performance data, user activity logs, and operational reports. You acknowledge that IoT data may depend on device quality, network coverage, configuration, installation conditions, third-party systems, and environmental factors. LTS does not guarantee that IoT data will always be uninterrupted, error-free, real-time, or fully accurate unless expressly agreed in a signed service agreement.

Unless expressly agreed in writing, the Services are not intended to be used as the sole system for high-risk, life-critical, or safety-critical operations. This includes life support systems, emergency response systems, critical medical decisions, aviation control, nuclear facilities, military applications, or any environment where failure may lead to death, serious injury, or major property damage. If you use the Services in such environments, you do so at your own risk and remain responsible for all required safety, backup, and compliance measures.

Where our Services are provided on a paid basis, fees, billing cycles, payment terms, and taxes will be set out in the applicable quotation, proposal, order form, subscription plan, or service agreement. Unless otherwise agreed in writing: fees are payable according to the agreed billing cycle; fees are exclusive of VAT and applicable taxes; late payment may result in suspension or termination of Services; subscription or service fees are non-refundable unless expressly agreed; and any invoice dispute must be raised before the payment due date.

We aim to provide reliable and secure Services. However, we do not guarantee that the Services will be available at all times. Service availability may be affected by scheduled maintenance, internet or telecom failures, cloud hosting issues, device or gateway failures, power outages, cybersecurity incidents, third-party service interruptions, or force majeure events. Support levels, response times, uptime commitments, and maintenance obligations will apply only if expressly stated in a signed agreement or service-level agreement.

Our Services may integrate with or rely on third-party products and services, including cloud hosting providers, connectivity providers, hardware manufacturers, payment providers, maps, APIs, or analytics tools. We are not responsible for the performance, security, availability, or terms of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.

All intellectual property rights related to our website, platforms, software, dashboards, designs, content, trademarks, logos, documentation, reports, and technology remain owned by LTS or our licensors. You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or exploit any part of our intellectual property without our prior written approval. Nothing in these Terms grants you ownership of any LTS intellectual property.

You retain ownership of the data you provide to us or generate through your authorized use of the Services. By using the Services, you grant LTS the right to process, store, transmit, analyze, and use such data only as necessary to provide the Services, maintain and improve the Services, provide support, ensure security and compliance, and fulfill contractual and legal obligations. Where personal data is involved, it will be handled in accordance with our Privacy Policy and applicable data protection laws.

Each party may receive confidential business, technical, commercial, or operational information from the other party. The receiving party must keep confidential information secure, use it only for the agreed purpose, not disclose it to unauthorized third parties, and protect it with reasonable care. Confidentiality obligations do not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law.

We may suspend or terminate your access to the Services if you breach these Terms, fail to pay due fees, your use creates a security, legal, technical, or operational risk, your account is suspected of unauthorized or unlawful activity, suspension is required by law or government authority, or continued access may harm LTS, our customers, or third parties. Upon termination, your right to use the Services will end immediately, any outstanding fees will become due and payable, and data export, retention, or deletion will be handled according to the applicable agreement and our Privacy Policy.

To the maximum extent permitted by law, our website and Services are provided on an “as is” and “as available” basis. We do not guarantee that the Services will be uninterrupted or error-free, all defects will be corrected, the Services will meet every customer requirement, data will always be accurate, complete, or real-time, third-party systems will remain available or compatible, or the Services will be free from cyber threats or unauthorized access. Any specific warranties must be expressly stated in a signed agreement.

To the maximum extent permitted by law, LTS will not be liable for any indirect, incidental, special, consequential, punitive, or loss-related damages, including loss of profits, revenue, business interruption, data, goodwill, system downtime, third-party claims, or unauthorized access caused by customer negligence. Unless otherwise agreed in writing, LTS’s total liability for any claim related to the Services shall not exceed the amount paid by the customer to LTS for the affected Service during the three months preceding the claim.

You agree to indemnify and hold LTS, its directors, employees, affiliates, partners, and suppliers harmless from any claims, damages, losses, costs, or liabilities arising from your use or misuse of the Services, your breach of these Terms, your violation of applicable laws or regulations, your infringement of third-party rights, data collected or processed through your devices or systems, and claims made by your end users, customers, employees, or contractors.

LTS shall not be liable for any delay, failure, or interruption caused by events beyond our reasonable control, including natural disasters, internet or telecom failures, power failures, cyber-attacks, government actions, war or civil unrest, pandemics or public health restrictions, labor disputes, failure of suppliers or third-party providers, or any other event beyond reasonable control.

The information on our website is provided for general information only. While we aim to keep content accurate and updated, we do not guarantee that all website information is complete, current, or free from errors. We may update, remove, or change website content at any time without notice.

Our website may include links to third-party websites. These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, services, privacy practices, or security.

We may send notices to you by email, through the platform, or by posting updates on our website. You may contact us through the official contact details published on our website.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written approval. LTS may assign or transfer its rights and obligations as part of a merger, restructuring, acquisition, sale of assets, or corporate reorganization.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable.

These Terms, together with our Privacy Policy and any signed agreement, quotation, order form, or service agreement, represent the entire agreement between you and LTS regarding the use of the Services. In case of conflict, the signed agreement or order form will prevail for the specific Services covered by that agreement.

These Terms shall be governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising out of or related to these Terms or the Services shall first be resolved amicably through good-faith discussions. If the dispute cannot be resolved amicably, it shall be referred to the competent courts in the Kingdom of Saudi Arabia, unless a separate written agreement provides for arbitration or another dispute resolution mechanism.

For questions regarding these Terms and Conditions, please contact us through the official contact details published on our website.